Refund Policy

BIRTH PACKAGES​

If canceled before labor or induction begins the client may choose one of two options for the remaining balance:

Have the remaining 80% balance transferred to other Doula Roots services OR receive a refund for 50% of the total birth package price.

If canceled after labor begins, after induction begins, failure to call for birth, or precipitous labor occurs and there is not time for doula to arrive the client may ONLY transfer 80% of their balance to other Doula Roots services.

​

A minimum of 24 hours advance notice is required for a switch to the Cesarean Care package. If you change to the Cesarean Care package 100% of unused balance can be transferred to other services I offer such as Postpartum, Placenta Encapsulation, etc. OR 50% of remaining package price before the cesarean package price refunded.

​

Miscarriage is tragic but common. If this happens throughout our time working together I am still available to support you through your loss. If this occurs in the second trimester I will refund 80% of the amount. If this occurs in the third trimester I will refund 50%. If baby comes to term and is born still I will refund 20%. With all of these, I will still provide one 2-hour visit to process the loss and provide support.

POSTPARTUM DOULA SERVICES

All postpartum hours will expire 5 months after purchase.

If you buy 10+ hours, you can get a 90% refund if they go unused and cancelled within a weeks time, less than 10 hours can get full refund within a week. 

If you buy the 50+ hour package and cancel for refund at any point you do not get the $100 discount back in the refund. 

​

PLACENTA SERVICES

10% of the service fee is non-refundable.

If the contract is terminated after releasing the placenta to Sarah with Doula Roots but before any preparation have begun, it will be returned for disposal.    

There will be no refund and payment will be due in full once preparation has begun. 

​

CLASSES, AND ADDITIONAL SERVICES

50% of the service fee is non-refundable. Appointments and classes can be rescheduled at no extra cost

Classes and appointments not used within 60 days of birth will be forfeited and not eligible for a refund

​

* All reimbursement payments will be made by check or via Venmo.